Refund policy

Exchange & Return Policy

At By Haneen, our products are created for personal use and handled with care at every step.

For hygiene and safety reasons, we do not offer returns or exchanges once an order has been placed.

In the unlikely event of a defect, we’re here to help.

If your item arrives damaged or has a manufacturing defect, please contact us within 14 days of receiving your order, including:

Once reviewed and confirmed, we will arrange a replacement accordingly.

Thank you for your understanding and for honoring the care behind each piece.

— By Haneen